Yong-Byeong Cho, Chairman of Shinhan Financial Group

[뉴스토마토 김유연 기자] On the 17th, Shinhan Financial Group announced that it held a’Consumer Protection Reinforcement and Customer-Centered Management Declaration Ceremony’ at the headquarters of Sejong-daero in Jung-gu, Seoul, with Chairman Yong-Byeong Cho and CEOs of major group companies in attendance.

On this day, Chairman Cho and CEOs of major group companies decided to take the lead in protecting financial consumers by practicing customer-centered management, and to come up with a variety of group-wide countermeasures to realize basic rights and improve the rights and interests of financial consumers.

Shinhan Holdings established the Group Management Division (CMO) through reorganization at the beginning of the year, and is strengthening monitoring to prevent damage to consumers by establishing a common platform for the group. In order to strengthen internal control and protection of financial consumers, the status of the compliance officer of the landlord and the head of the audit headquarters was upgraded to vice president, and manpower in related departments was expanded.

In addition, a’foresight’ session is held every month at the group management meeting attended by the CEOs of all group companies to discuss key issues such as financial consumer protection and internal control policies, and introduce various internal control reinforcement policies such as the introduction of a preventive audit function. It is being promoted as a whole.

Shinhan Bank officials <뉴스토마토>In talks with, “In the beginning of last year, a consumer protection group was established and a Chief Customer Officer (CCO) was appointed to manage the entire product sales process from a consumer protection point of view.” In the year, it is restricting the sale of investment products to branches that do not have a description of financial products.

Shinhan Card plans to provide differentiated customer service by establishing an integrated management system to utilize the voice of customers as digital-based management resources, reinforcing the consumer protection process from the customer’s point of view.

Shinhan Financial Investment also reorganized its organization for consumer protection management, including the establishment of the Financial Consumer Protection Headquarters, and Shinhan Life Insurance and Orange Life jointly held a’joint declaration of insurance full sale’ on the 3rd.

Chairman Cho said, “Through this proclamation ceremony, we will establish a firm principle for customer-centered management and internalize a customer-centered culture in the field, and we will re-define all our businesses centering on customers.”

Reporter Kim Yoo-yeon [email protected]

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