When Netflix is ​​canceled, it is possible to’refund’ if there is no usage history… Correction of unfair terms and conditions of 6 OTT platform operators

Enter 2021.01.27 12:00

Starting in March, you can get a refund even if you sign up for Netflix and choose to cancel midway. In the meantime, if you paid for one month and canceled in the middle, you had to use the remaining period unconditionally instead of receiving a refund even if there were no usage details, because the Fair Trade Commission decided that these terms were unfair.

The FTC announced on the 27th that it reviewed the terms of service of six domestic online video service (OTT) platform operators (Netflix, Wave, Teabing, Season, Watcha, Google) and corrected seven types of unfair terms and conditions. The business operators decided to voluntarily correct all the provisions of unfair terms and conditions during the review process.

The FTC is particularly unfair, and these terms and conditions are Netflix’s provisions to restrict refunds for premature termination. In any case within the payment period (one month), Netflix was obliged to use the remaining period without receiving a refund, which in fact limits the customer’s right to cancel, the FTC judges.

Therefore, if there is no usage history, cancellation and refund can be received within 7 days after the payment date. Even if there is a reason attributable to the business operator, it has been corrected to guarantee cancellation and refund. Netflix plans to implement these corrections from March.

In the case of some companies such as Wave and Teabing, when refunds are attributable to the operators and members, a penalty fee was imposed only on the member, but the provisions were modified so that a refund without a mutual penalty fee. The right to withdraw subscription, which was limited unilaterally, was also restricted to those with usage details. Wave has been implementing the revised terms from last September and Teabing last December.

Google’s YouTube Premium was able to unilaterally change the rate without notice or consent to the customer.However, in the future, when the price increases, prior consent is obtained and the subscription is not renewed unless the customer agrees. This will be reflected from next month.

In addition, ▲Cash refund is not a rule for refunds, or non-refundable provisions for gifted cyber money (Wave, Teabing, Season, Watcha) ▲ Provisions with unclear reasons for termination and immediate termination of member account (Google, Teabing, Watcha) The back was also corrected.

The free trial service provided by Netflix and Watcha at the time of initial sign-up will also be converted to a paid contract. Until now, it has not specified paid conversion, but it has reduced confusion by specifying that a free experience service is provided in a paid contract.

An official from the Fair Trade Commission said, “Consumer rights are expected to be systematically guaranteed, such as correcting unfair terms and conditions in the field of OTT and establishing minimum cancellation and refund standards.” According to the presentation, positive effects are expected, such as solving uncertainties.”
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