Controversy arose when it was revealed that the dispatched staff in charge of the VIP lounge of the Galleria Department Store Gwanggyo branch were playing with macaroons on their feet to give to customers. /Online community capture[더팩트｜한예주 기자]
The controversy is rising as the staff in charge of VIP lounge service at Galleria Department Store Gwanggyo Branch put snacks on their feet and broadcast live through SNS (Social Network Service).
According to the industry on the 5th, two employees working at VIP Park Jade Blue Lounge on the 12th floor of the Galleria Department Store Gwanggyo Branch in Suwon, Gyeonggi-do on December 28 last year broadcasted their appearance live through the Instagram live broadcast function.
They stacked the macaroons they provided to customers on top of their bare feet, and the macaroons eventually fell to the floor. They even photographed the appearance of a cookie that fell on the floor. Galleria Department Store, who became aware of the complaint as some customers encountered the broadcast, immediately posted an apology at the entrance of the lounge on the 29th the following day, and sent an apology text to the customers as well. did.
Galleria Department Store said in an apology, “We bow down and apologize for causing concern for some employees’ inappropriate behavior and lack of operation management at Park Jade Blue Lounge.” “We will see you in a new way through sanitation management, service retraining and internal environment improvement during the reorganization time,” he added.
According to Galleria Department Store, two employees dispatched from service companies made such a deviation while the full-time employees who manage them were away for a while, and Galleria Department Store currently has canceled contracts with the employees.
Galleria Department Store has a policy to actively prevent recurrence. In particular, management will be strengthened, such as installing a closed circuit TV (CCTV) inside the lounge. An official at Galleria Department Store said, “I sincerely apologize for the occurrence of something other than common sense that cannot be understood.” I will think deeply about how to manage it.
It has not yet been decided how to give penalty to the dispatching company.” Meanwhile, the date for the resumption of lounge operation has not been set. Food and beverages provided to existing customers will be replaced with coupon payments.
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