SSG.com picks up orders at E-Mart

Input 2020.12.27 11:39

E-Mart introduces a non-face-to-face pickup service that benchmarks the pickup service of Wal-Mart in the United States. It is read as a step to overcome the management crisis and maximize customer satisfaction through online and offline synergy amid the re-proliferation of the coronavirus infection.

On the 27th, SSG.com announced that it has launched a’store pick-up service’ that allows consumers to place orders online at E-Mart’s Seongsu and Seosuwon stores and then find products at designated locations in the store, and started beta testing from the 23rd.

If the address entered on SSG.com is near E-Mart Seongsu and Seosuwon, you can select a store pick-up only for’Shock Delivery’ products, and you can only use the same-day pick-up after placing an order. Orders can be ordered from midnight to 4:00 PM every day (excluding store holidays), and between noon and 8:00 PM, you can visit the designated pick-up point in the E-Mart customer parking lot to find the product.

From the 23rd to the 26th, the first day of pilot operation, the order volume per store was about 10-20 per day, but customers positively evaluated the service operation and the order volume in the future is expected to increase gradually.

The introduction of SSG.com’s store pickup service is interpreted as maximizing customer satisfaction through online and offline synergy. In addition, it is noteworthy that it is a non-face-to-face shopping service that can minimize contact between people, while quarantine measures such as’banning groups of 5 or more’ are being strengthened.

Ahn Cheol-min, SSG.com’s SCM manager, said, “We started a pilot service for store pickups to address customer needs,” and said, “We will try to build an omni-channel in accordance with the untact era.”