[서울=뉴스핌] Reporter Goo Yun-mo = SK Telecom announced on the 17th that it has started a service to simplify the submission of documents required by the customer center for the convenience of consulting services for its mobile communication service subscribers.
The service for simplifying the submission of required documents to the customer center is a connection between the’initial’ app and the Ministry of Public Administration and Security’s electronic document wallet service.
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| [서울=뉴스핌] Reporter Goo Yun-mo = From the 15th, through the service to simplify the submission of documents required for the customer center using the Government 24 app and the initial app, it is possible to easily and conveniently issue and submit documents through mobile. [사진=SKT] 2021.01.17 [email protected] |
‘Initial’ is a service that allows users to issue, store, and submit various certificates to their own terminal using blockchain and DID (Decentralized Identifier) technology. It is an application.
The Ministry of Public Administration and Security’s electronic document wallet service mounted on the’Initial’ is provided based on a blockchain-based electronic certificate issuance distribution platform. It is characterized by solving the risk of forgery and alteration of electronic files and the difficulty of authenticity verification with the new security technology of the blockchain.
The use of’initials’ is expected to reduce the inconvenience of having to visit administrative agencies to obtain documents required for mobile communication service application, and to save time and money.
In the case of processing through the customer center, tasks that require various applications and required documents can only be submitted by fax/email, but customers who are inconvenient or unable to use fax/email must visit the branch or agency directly. There was a lot of inconvenience to
SKT explained that the current average of 4,200 documents received through fax/e-mail is expected to improve convenience for many users when the introduction of mobile electronic certificates through’initials’ is expected.
In addition, customer information security is further strengthened with this service. When the required documents are submitted through the initial app, 6 digits after the resident registration number for some parts are automatically hidden.
When issuing 7 types of electronic certificates using the Government 24 app and the Ministry of Public Administration and Security’s electronic document wallet, it was implemented to select to hide 6 digits after the resident registration number and submit the electronic certificate through the initials app.
Initials used DID effectively to reinforce the security of personal information by encrypting the submitted documents using DID and delivering them to the customer center, which are not DID-based electronic certificates.
The target tasks applied this time are the eight mobile communication services that the person and their legal representatives apply for the most, and they plan to expand the scope of their continuation.
For detailed guidance on the applied work and the submission process, contact the customer center 114 or check the’Initial’ app.
Lee Ki-yoon, head of the Customer Value Innovation Office, said, “It is expected that the convenience of customers will be greatly improved through the introduction of a service that simplifies the submission of documents required by the customer center.” Plan.”
“In the era of With Corona, non-face-to-face services must have both security and convenience,” said Oh Se-hyun, head of authentication CO. “We will continue to make efforts to enable customers to use safe and convenient services through blockchain and DID technology.”