As online shopping transactions increase, the number of related damage relief applications has been increasing every year over the past five years.
According to the Korea Consumer Protection Agency on the 24th, a total of 69452 applications for damage relief related to online transactions were received in 2016-2020.
By year, it is increasing every year to 11,331 cases in 2016, 12.61 cases in 2017, 13,641 cases in 2018, 15898 cases in 2019, and 16974 cases in 2020.
As for the type of damage relief application, contract-related damages such as contract failure, contract cancellation, termination, and penalty were the most at 63.6%, followed by quality/AS 5.1% and safety-related 3.6%.
Consumers explained that disputes related to nine online platform operators, including Naver, 11th Street, Auction, Wemake, Interpark, Gmarket, Coupang, Kakao, and Timon, accounted for 15.8% of all applications.
Only 58.6% of consumers received compensation for damage, and 40.8% did not receive compensation.
Among the 1,74 applications for damage relief related to the transaction of hazardous goods, 47.6% of them received damage compensation through refund, compensation, and exchange. 52.1% were not compensated due to difficulties in proving damage and loss of contact with the seller.
The rate of remedy for damages in disputes related to online platform operators is stock investment service (82.8%), clothing and personal supplies (78.8%), high-speed Internet service (73.0%), communication education service (64.8%), and domestic marriage brokerage (61.9%) ), it is also low compared to other fields.
Damage relief applications related to overseas business operators are also on the rise to 270 in 2016, 215 in 2017, 300 in 2018, 304 in 2019, and 411 in 2020. 48.2% were not received.
[소비자가만드는신문=김민국 기자]
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