One day ahead of the enforcement of the prohibition law… Temporary suspension of some of the 5 major commercial bank services

Input 2021.03.24 17:31

With the enforcement of the Financial Consumer Protection Act (Kumso Act) one day ahead, the five major commercial banks (Shinhan, KB Kookmin, Hana, Woori, and NH Nonghyup Bank) temporarily suspended some services at once to reorganize existing services in accordance with the law. did. Most of these are functions related to non-face-to-face product subscription services through artificial intelligence (AI) or unmanned terminals. Consumer discomfort in the early stages of enforcement of the law is expected to be inevitable.

According to banknotes on the 24th, Woori Bank decided to temporarily suspend some functions related to smart kiosks (unmanned terminals). Woori Bank provides a service that allows new subscriptions to financial products through ID card scanning, etc., without having to find a bank counter through a kiosk. Currently, there are about 40 kiosks nationwide. Deposits, funds, and new credit card subscriptions through kiosks are scheduled to open sequentially from April.

An official at Woori Bank said, “It is because the process of changing and applying the sales process is necessary in accordance with the enforcement of the Gold Soil Act.” “It’s a measure to build it.”

KB Kookmin Bank also announced that the service for opening deposit and withdrawal bankbooks in Smart Teller Machine (STM) will be temporarily suspended from the next day to the end of April. STM is an intelligent automated teller machine (ATM) that allows you to receive a passbook and change your password without looking for a bank counter. In the past, product terms and descriptions were briefly shown through STM, but after the enforcement of the law enforcement, a system upgrade was required to apply a method such as sending a long amount of instructions by e-mail.

Shinhan Bank is also suspending product new and canceled services among the services within Your Smart Lounge (YSL), which have similar functions to STM. The deadline for suspension is until the system is established in accordance with the law of prohibition, such as issuing product instructions. Shinhan Bank currently operates 37 YSLs in all branches across the country.

Nonghyup Bank decided to indefinitely suspend the AI ​​robo advisor’NH Robo-Pro’ service from the next day. AI robo-advisor is a service in which a robot, not a bank employee, recommends a fund product according to the customer’s investment tendency. An official of the Nonghyup Bank explained, “After the enforcement of the Financial Security Act, only products that meet or fall under the corresponding investment tendency and risk level can be recommended, so it is necessary to reorganize the algorithm appropriate for this.”

Hana Bank will also suspend the new transaction of’HiRobo’, the same AI robo-advisor service, from the next day to May 9. An official at Hana Bank explained, “We have stopped the service to change the algorithms related to the market portfolio composition and the fund subscription process.” Accordingly, new, rebalancing, and diagnosis transactions for general funds and personal pension funds through HiRobo will be temporarily suspended. However, it is possible to view the HiRobo Fund already owned by customers, make additional deposits, and redeem them individually.

Signing up for some products through Hana Bank’s’Hana Chatbot’, a function that allows you to inquire about product details from AI through chat and sign up for deposits and savings, will also be suspended. From 5 p.m. on this day until there is a separate notice. The products to be discontinued are ▲ Easy Installment ▲ Challenge 365 Savings ▲ Hana One Q Savings ▲ Salary Hana Monthly Welfare Savings ▲ Today’s Savings Account ▲ Hana Money World Term Deposit.

The main body of the law on the financial market, which will be enforced from the 25th, is to comply with the six sales regulations that were applied only to some financial products (conformity principle, adequacy principle, obligation to explain, prohibit unfair business practices, prohibit unfair solicitation, and prohibit false exaggerated advertising). To expand. Financial companies that violate this may be imposed punitive penalties up to 50% of related income, and a fine of up to 100 million won may be imposed on employees who sold them.

It is expected that some functions will be temporarily suspended according to the prohibition law, which will lead to consumer inconvenience in the early stages of enforcement of the law. An official from a commercial bank said, “The enforcement of the money law law is approaching one day, but there is a feeling that we have not yet been informed of the enforcement regulations, and the interpretation of the authority by the financial authorities has been somewhat delayed. It was decided to temporarily suspend legal related services,” he explained.

The financial authorities decided to engage in on-site communication with a six-month grace period to reduce confusion in the field application process. The authorities plan to hold a briefing session with each financial association, and operate a support system for the settlement of the financial law by December. It is decided to hold monthly meetings of the Situation Group in preparation for enforcement of the law enforcement regulations, and to provide answers to on-site inquiries on the website of the Financial Services Commission and Financial Supervisory Service from time to time.