On the 13th, Nexon held a meeting with Mabinogi users and responded to the complaints of gamers. At this meeting, the super account controversy and the pre-exposure of the showcase were mentioned. At the time of the occurrence of both incidents, there was no detailed information on the kind of self-knowledge, and users are still asking for quick clarifications, even to the present, many years later.
First of all, there was an explanation of the controversy over the super account that occurred in 2016. Director Min said, “We apologize for not ending the controversy because we did not disclose the case transparently,” and announced the investigation and results of the controversy. According to the explanation, on July 22, 2016, Nexon investigated the log based on a report suggesting that the item was copied to capture the situation in which the item was copied. Afterwards, the first investigation was initiated after temporary block measures for the two accounts.
During the investigation, Nexon confirmed that the account in question was not a Nexon insider. The accounts were sanctioned in accordance with the Nexon Terms and Conditions, and more than 99% of the production and copy items were recovered. However, items that were leaked through normal transactions were not recovered due to concerns about the spread of victims. In addition, the internal monitoring system was reinforced, and there has been no such case since.
The user delegation referred to the controversy over the Dungeon & Fighter Super Account and asked if they would introduce a system similar to the’Timeline’, which contributed greatly to the search for suspects at the time. Director Min said, “If necessary, I think I can introduce it sufficiently,” he said. “However, I do not know the details of the contents, so I will investigate and review it.”
Next, the case of the preliminary leak of the “Call of Doom” showcase that broke out in 2017 was closed two months after the outbreak of the incident, without finding the suspects due to difficulties in specifying personal information. However, users did not receive detailed guidance on the development process except for the notice posted about a week after the occurrence of the incident. Director Min said, “I think the judgment was wrong at the time, and I apologize for this.”
