On the night of the 17th, CEO Kwon said, “On behalf of the company, we apologize for causing inconvenience and concern to customers due to the inexperienced operation and poor notices including this start dash campaign. I give you.”
The Start Dash campaign, mentioned by CEO Kwon, is an item offering event that started on January 1st in a domestic pego service. It contains a number of items necessary for character growth, and this campaign has been well received by users over the past three years. In PegO’s overseas service, this event is applied only to new users, but when some overseas users pointed out whether it was discrimination, the PegO management team suddenly stopped the event after three days. Domestic users began to criticize Netmarble, who suddenly stopped the event without a convincing explanation. Starting with the’rating terror’, which deliberately lowers PegO’s rating in the App Market, users’ group actions continued, such as renting trucks and protesting in front of Netmarble headquarters.
Regarding the suspension of the Start Dash campaign, CEO Kwon said, “Pego’s domestic service started more than two years later than other countries.” “The target of the Dash campaign was applied differently from services in other countries.”
“Since then, due to the resignation of the executive, in the process of taking over the PegO operation organization to the current head of the headquarter, the head of the head of the head of charge made a mistake that he could not accurately grasp the purpose and details of the campaign that had been underway.” He added, “We will do our best to prevent this from happening again through full renovation, including personnel measures.”
He announced that he would hold a user conference next month to announce recurrence prevention measures and listen to user requests.
CEO Kwon said, “I will announce the details of the meeting in the first week of February,” and “I apologize once again for hurting our customers.”
Youngsik Kwon, CEO of Netmarble[사진=넷마블 제공]
©’Five-language global economic newspaper’ Ajou Economy. Prohibition of unauthorized reproduction and redistribution