Nexon held a’Millesian Conference’, a place to directly communicate with Mabinogi users at the Pangyo Nexon Korea office building on the 13th at 2pm. At the event, director Min Kyung-hoon of Mabinogi development team, content team leader, technology team leader, GM team leader, and five user representatives selected directly by users were seated. All sequences of the event were broadcast live through Mabinogi’s official YouTube page.
At the conference, the results of the user survey and application plan that were conducted since February 18, as well as questions and answers on seven agendas included in the statement, and 288 proposals for improvement that users directly submitted were’unlimited discussions. ‘This was in progress.
In the first order of the event, Director Min Kyung-hoon introduced a short greeting and the upcoming Mabinogi update plan, which is expected to be applied in the near future. The update plan was determined based on the results of a user survey conducted for two weeks from February 18th. ‘Building a pleasant play environment’,’Reorganizing the structure of supply and demand for goods’ And ‘Talent balance adjustment’This is the main content.
First,’building a pleasant play environment’ can be said to be an alternative to reduce’lag’, which is one of the items that users feel the most inconvenience. In March and May, server lag reduction through server machine replacement, and convenience improvement updates that help users to play a pleasant game will be in progress.
Second, bank deposit fees are removed for the’reorganization of the structure of supply and demand for goods and consumption’. Starting with the removal of the deposit fee, users’ gold supply and demand will be raised, and the reward level of the dungeon will also be raised one step further through the reorganization of new battle content. In addition, the convenience of admission is improved by clearly arranging the purpose of play of each dungeon and adjusting the dungeon difficulty.
Third, marginalized talents will be upgraded to adjust the talent balance. Director Min Kyung-hoon said that the top priorities that could be shown immediately were introduced first, and promised to improve usability and efficiency through reorganization of the movement structure and skills of each talent.
After Director Min Kyung-hoon announced the plan to update Mabinogi in the future, the development team’s responses to the seven agendas in the statement delivered by users followed by questions and answers. The seven agenda items in the statement delivered by users to the Mabinogi development team are as follows.
-Detailed guidance on the improved error correction process instead of the’Loud Macro Answer’
-Detailed guidance of the inspection process when selling improved paid items
-The reason for deciding not to disclose the probability of the crafting tool even though it is a probability type item and the probability table disclosed
-Hope to hold an offline-based conference that is separate from the survey
-Transparent investigation and clarification on the controversy over the super account represented by Mandolin server user’nath’
-Disclosure of processing details and results of internal employees who leaked the contents of the 2017 showcase-related event in advance
-All positions of the management team related to future truck demonstrations should be uploaded to the notice on the website.
first A new way to replace’shimmering macro answers’As a result, Nexon is planning a new type of system that allows users to directly check the process of handling inquiries. Director Min Kyung-hoon explained that when the system is officially introduced, the frustration of the past, which had to wait vaguely after receiving a reply’I’ll check it’, can be relieved.
Not only can you know the progress vaguely, we plan to shorten the physical time as much as possible, as well as provide more thorough training for CS personnel so that you can receive clear and prompt answers. In addition, Director Min Gyeong-hoon promised to add another step of inspection to prevent problems that continue to occur with simple typos.
‘Strengthening the inspection process when selling paid items’ Regarding the case, Director Min Kyung-hoon first apologized for causing disappointment to users on two occasions.
However, he explained that the first issue of the memorial box was that there was a problem in the process of inspecting probability and components, but the error did not occur after applying the abnormality detection process. The issue related to the’Kemono Friends’ collaboration event is that it is not a probability issue, but a mistake made by the person in charge in determining the value. In the future, he promised to add a team inspection step to conduct additional inspections in charge, and to release a paid item product after going through an enhanced inspection stage in QA.
The user representative’s question about how to respond if the same problem occurs again is that it takes time to determine which part of the process has leaked, and in this case, it is necessary to develop a new tool or have two people take over the work that was undertaken by one person in charge. He answered that he would seek several alternatives.
The hottest issue Probability table of probability item’craft tool’ revealedIs held in March. Director Min Kyung-hoon said that it is taking time in the process of configuring it in a form that is easy for users to check, and that he will disclose the probability table so that anyone can clearly see it through the homepage so that suspicion does not arise. The probability table to be released will contain various indicators such as rank up probability,’limit breakthrough’ number, and number of stats, and includes all the probability for each level in each option.
Also, within the first half of the year, a monitoring system that allows users to check probability information in real time will be applied to Mabinogi. It is a system that allows users to synthesize the results of their tooling tools, disclose the probability, and compare the probability table released in March with the actual in-game probability. Since the probability log for the past year is also disclosed, it is expected that the past and present probabilities can be compared together.
User representatives’ questions about the disclosure of the probability of crafting, which can be said to be the hottest issue among the contents released at this conference, took about 3 hours.
Mabinogi user representatives disclosed the’Mabinogi Crafting Data Disclosure Requirements’ and asked for confirmation of the eight provisions, and Director Min Gyeong-Hoon asked for all types of crafting tools such as’Limited time, regular paid sales and event compensation, and free crafting tools. Except for the item that the probability will also be disclosed, he promised to disclose all requirements as soon as possible after review. It is not that one item excluded above is also impossible, but it is a position that the related matters will be announced later after further review.
After the conference, he answered that a new type of’suggestion bulletin board’ would be provided to the user representative’s question that he wished there would be a window to convey the opinions of users. In the new bulletin board, the contents of the user’s proposal are disclosed, and all contents from the reflection process to the processing result are transparently disclosed. The system is expected to be applied within the first half of this year.
The fourth agenda ‘Offline-based conference held separately from the survey’Corresponds to the user conference held today (13th), so it quickly moved to the next agenda without additional questions and answers.
The fifth agenda Super account controversy represented by’nath’The results of Nexon’s investigation on the issue were also disclosed. This incident occurred on July 22, 2016, and was illuminated after receiving a report of content suggesting copying of an item, and the question of’the conduct of an employee inside Nexon’ in the process of sanctioning the account. .
On the 25th, 3 days after the 22nd of the incident, Nexon specified that the controversy over the super account was not caused by Nexon’s internal staff, and in August following the confirmation of the relevant department, it announced that the user was sanctioned according to the terms and conditions. The user copied a total of 620,000 items over 10,000 times, and 99% of the copied items at the time are currently being retrieved. Of the 4,740 items that were leaked to the outside, about 74 items were not decided to recover due to concerns about the spread of victims.
Director Min Kyung-hoon said it was a’clear misjudgment’ for not transparently notifying the case in advance, and again apologized for not disclosing the information transparently. In the future, we promised to operate transparently so that this would never happen.
It was a controversy that occurred in 2016, and all the actions that can be taken were completed, but I thought that it would not happen again to the user representative’s question why they did not announce it early, and replied that “I did not have a suitable opportunity for notification” . However, seeing the suspicion of users continue to grow, he decided to take this opportunity to make it clear.
When asked if there is a plan to review the addition of an open API or timeline so that similar incidents do not occur in the future, the user representative said, “It is first to determine whether the system is actually needed.” He answered that he would announce it.
The sixth agenda ‘Disclosure of handling details and results of internal employees who leaked the contents of the 2017 showcase event in advance’Regarding, Director Min Kyung-hoon replied, “We couldn’t specify the leaker in the end. Immediately after the leaked information was confirmed, the verification procedure was conducted through a request from an internal related department and a cyber investigation team, but in the end, the distributor could not be identified.
Director Min Kyung-hoon introduced that although it was not possible to specify the distributors at the time, security procedures for offline events were reinforced to prevent recurrence. Currently, all event officials are required to write a confidentiality pledge, and in addition to event personnel, on-site personnel are also stamping them, and separate materials are used for rehearsals, not actual presentation materials.
Director Min Kyung-hoon apologized again, saying that the incident was also something that should have been announced through the homepage announcement, and that the decision at the time to not notify it because there was nothing clearly revealed was a’clear misjudgment’. Subsequently, he promised to announce all the progress and results of the case through the homepage.
finally ‘All positions of the management team related to future truck demonstrations will be uploaded to the website announcement’Director Min Kyung-hoon’s answer continued on the seventh agenda, “. Director Min Kyung-hoon said that he will continue to use the developer note when explaining the development intention, announcing the update intention or plan, and that he will improve the website UI so that users can more easily check the contents disclosed through the developer note.
After the development team’s responses to the 7 agendas in the statement and the user representatives’ Q&A were all completed, unlimited discussions on the’improvement hope plan’ created by the users themselves continued. Below is a summary of some of the Q&A conducted at the event. For more information about the Mabinogi Millesian Conference held on the 13th, please refer to the Mabinogi Millesian Conference Guide.
Q. I have been told to educate CS managers from before. There is no answer to the specific plan, please share a specific plan on how the education is conducted.
-It presents weekly and monthly goals step by step to employees who first joined the Mabinogi project’s CS team. Each time a quiz is presented so that you can check whether you have completed it or not, we check whether you are familiar with it. Afterwards, we are trying to raise understanding by assigning missions mainly to content with a sense of depth. Missions provided to intermediate CS managers who have been educated for about 3 months include’acquiring at least several Grandmaster talents’.
Q. How many CS personnel are dedicated to Mabinogi? How was the training conducted before 2019, before the process was applied?
-Currently, there are around 20 people. When an issue arises, helpers are also added. I remember that there were about 8 GM teams who had been working on CS before 2019.
Q. Does the CS team communicate with each other about the errors it finds while playing the game?
-Sometimes we find errors, and sometimes we find things that need improvement. In this case, it is reported to the development team. Reports from several teams arrive at the development team, but it often takes a long time to revise. The users who are experiencing it may be frustrating, but it seems that clear care was lacking as the bugs were fixed sequentially. Through the reporting status viewing system, which has been testing since last January, users will be able to check to what extent the bugs reported by themselves have been fixed, and we will make a quicker fix.
Q. When will all the CS processes stabilize?
-We will show the stabilization by March. You will need time until March to apply the process and determine whether it has been applied properly or not.
Q. Is it okay to think that all the probability of paid crafting tools scheduled to be sold in the future will be disclosed?
– Yes. Probabilities of paid crafting tools to be sold in the future will all be revealed accurately.
Q. It’s been two years since you first announced the probability of crafting, but please explain why you have decided to disclose the probability of crafting so that users can understand.
-Previously, we have reviewed the disclosure of the probability of crafting. However, just as it still takes time for disclosure, I thought it was important to prepare properly so that suspicion did not arise in order to disclose the probability of crafting at the time. From the conclusion, it seems that there was a lot of greed as a new director. I wanted to reveal the probability of crafting tools, but as there are more things I want to show as a new director, it was delayed when I tried to show them all. Since we decided to disclose the probability of crafting tools this time as the first step toward transparent service, we hope that you look forward to the future.
Q. After revealing the probability of cutting, I am concerned that if sales are not coming out than expected, there will be an order to create another billing tool. I am curious if there is an officer in charge of Mabinogi who gives orders from the top.
-The director is responsible for all parts that occur in development, including paid probabilistic items. It seems that users are concerned that sales-type products in the direction they do not want will be released due to changes in sales after the release of the probability tool, but there is absolutely no decision or anything above. Nexon guarantees the autonomy of each project and operates in a way that respects the development direction for each project. There is no unexpected sales product due to sales push at the top. If that happens, it is the director’s responsibility.
Q. If only the probability of paid craft items is revealed, I am concerned that the probability of free items such as’Mysterious Crafts’ will be adjusted lower in the future. How do you plan to resolve this suspicion?
-I will tell you clearly that there is absolutely no plan for that. After revealing the probability of paid items, we plan to disclose the probability of free items. There is no reason not to disclose it first. It is only to disclose the probability of the paid item that you think is more important first. It is difficult to ascertain the exact deadline now, but after we have revealed all the paid item probabilities, we will announce the deadline for revealing the free item probabilities.
Q. It is not possible to know the minimum and maximum values for each rank and option level during the work. Because of this, there are many users who made unnecessary cash payments. Is there a reason for this development in the first place?
-I can only apologize for the problem caused by the opacity of information. In the future, we will not use items in the form of veils. Each option had a complex planning intention, and it is understood that the initial planning intention for this part was for balance. I will include all the parts that are now blurred or have no meaning and will be referred to for future improvement.
Q. Are you planning a thorough investigation or compensation plan to compensate for the irrationality that occurred in the case of overlapping application in a situation where the probability is not disclosed?
-In order to disclose it in a transparent form, a total investigation is currently underway. If a problem is found, we will definitely take action on the problem. If a measure is decided, the criteria will be announced along with the probability disclosure in March.
Q. Are there plans to apply the ceiling system and the lowest level correction system for each rank?
-This is what we are considering. We are contemplating a way to proceed at the same time while preserving the value of the items that users have. No specific schedule has been decided right now.
Q. I am curious about the opinions of the management team on the use of multiple clients. Through the former director, there was a remark that’up to four clients are allowed’, but in response to recent user inquiries, he replied’I do not accept’. Is allowing multiple clients to secure the number of concurrent users?
-Previously, a connection event was held through the’Mabinogi Paralyzed’ event, and at the time, multiple clients were recognized. Since then, it has been maintained because it has not found the timing or ground to cut off the source. Recognizing the use of multiple clients is not just for securing the number of simultaneous users. There may be users who feel relative deprivation, but there are users who get fun at the same time, so it is difficult to take special measures. As a result, we plan to create a way for users to have fun even if they use only one client. Multiple clients themselves plan to continue to allow for the time being.
Q. I am curious about the exact standards for permitted unauthorized external programs.
-Any part that could affect the game economy or take an unfair advantage is sanctioned. Any gains that are contrary to in-game equity are subject to crackdown. A warning note is sent when the first detection is made, and the use of the game is restricted if additional detection is made in the same case.
Q. How do you view the dyeing helper program?
-External programs that provide convenience to users are looking at the buffer. If the crackdown is done first, the impact on the game will be great, so I will watch until the convenience is provided in the game, and then I will try to deal with it. The addition of a similar type of internal program is also under consideration.
Q. Currently, items uploaded to the auction house are not recovered even if they are hacked. Please suggest a way to relieve anxiety, including all users who have difficulty using security programs such as OTP.
-We will definitely apply the contents of restoration within the first half of the items uploaded to the auction house. I hope you wait a little longer.
Q. One of the biggest problems Mabinogi currently has is the problem of repair costs. There are so many users who play the game only in the pre-season where the repair cost is free because it is burdensome because of the repair cost. Expand missions and rewards to obtain repair kits to increase the number of supply sources, standardize the difference in durability consumption for each weapon type, and replace useless reward items in the Premium Plus Pack with’repair protection potions’. Any idea to consider? It seems that a method of raising the maximum durability to 25 or more through a specific item can also be considered.
-I think all the opinions just presented are reasonable and are good opinions. When proceeding with the update related to repair costs, I will fully refer to the opinions presented.
Q. No one uses their car to take a driver’s license test. It is absurd that durability is consumed for content that cannot be rewarded, such as the’Grand Master Test’. At least, can’t we eliminate endurance consumption for repetitive content that is not rewarded?
-I will apply. Starting from the’Grand Master’ mission you mentioned, we will review additional contents that can fulfill the purpose only by repeatedly playing and improving the durability so that when playing the contents, there is no consumption of durability.