[스마트경제] LG U+ announced on the 12th that it has reduced more than 110,000 hours per year from simple and repetitive tasks, such as converting business information written by hand at the network site to digital.
Last year, LG Uplus has distributed a development tool that can replace the handwritten work with a smartphone app and used it for tasks such as ▲government duty journal ▲5G on-site inspection checklist ▲before and after work, and digitalized such handwritten work.
For example, when you are on duty, you can enter information such as on-call information, patrol schedule, and whether or not there is an abnormality in government facilities, etc., and scan the patrol location with a QR code to automatically organize it in a spreadsheet. By reducing the time spent on manual work and follow-up work, it is now possible to focus on other core tasks.
In addition, LG U+’s NW (network) division is expanding the company-wide application of’robot automation’ such as RPA and RDA along with the digitalization of manual work, saving 110,000 hours per year. In particular, it has identified excellent examples such as identifying road excavation work information in advance to respond to obstacles in underground tracks, and automatically verifying the base data for settlement of construction costs of business partners to reduce overtime. The corporate sector also applied RPA to sales support tasks, saving 190,000 hours per year in one year. It also automates the management of key information such as bidding.
LG U+’s NW division is expanding its in-house RPA adoption results to affiliates such as LG HelloVision, and LG Hellovision uses RPA for subscriber data management. In the future, LG U+ plans to digitize all of the handwritten work on the site to accumulate data on the site, and increase the activities to derive insights through it. In addition, the company plans to expand events such as online competitions and hackathons to enhance the RPA capabilities of employees.
Kwon Jun-hyuk, head of LG U+’s NW division, said, “We will accelerate digital transformation (DX) in network work sites and office work to catch the two rabbits of work efficiency and quality improvement.”
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