Naver (CEO Sung-suk Han) and Korean Air joined hands to promote digital innovation and future competitiveness in the aviation service sector.
At the MOU signing ceremony held at Naver Green Factory on the 24th, Naver CEO Sung-sook Han and COO Choi In-hyuk, and Korean Air’s CEO Ki-hong Woo and Vice President Seong-Hyeon Jang attended.
The two companies aim to’improve user experience’ ▲The base and know-how of Korean Air’s aviation service business ▲Naver’s AI technology and digital capabilities such as Naver Cloud Platform (NCP), Pay, and content services are linked to each other for user convenience in various fields I decided to improve and create new values.
Korean Air will use Naver’s AI technology and platform to simplify the service flow from ticket issuance to check-in and boarding, and prepare various content services from Naver on board the aircraft. In addition, while maximizing work efficiency through Naver’s voice recognition and natural language processing technology, the company plans to explore various cooperation models, such as logging in with Naver ID on the Korean Air website and app and paying for tickets with Naver Pay.
Naver allows users to experience convenience through its services even in the process of air travel, and the user pattern accumulated in the process is reflected in the advancement of the original technology, and the advanced technology is reflected in the service again to increase user satisfaction. We plan to build a structure.
Naver said, “Not only the original technology, but also various services such as smart order and Papago will be able to provide new usability by organically grafting into the aviation service field.”
In addition, the two companies plan to conduct related discussions to increase the satisfaction of membership users by linking the membership programs’Naver Plus Membership’ and’Skypass Mileage’.
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Naver CEO Han Seong-suk said, “Naver and Korean Air will share the goal of’improving user experience’ and continue to discover distances for cooperation in various fields. Based on their technology and service capabilities, Naver is “Ham” will be added, and at the same time, the overall advancement of Naver services will be achieved.”
“If Naver’s platform, content, and new technology are used to enhance Korean Air’s aviation service, we will be able to further increase customer value,” said Woo Ki-hong, CEO of Korean Air. “Through this collaboration with Naver, the rapidly changing aviation industry We plan to create a new business model according to the trend.”