A Samsung Electronics service center in Seoul is crowded with visitors on the morning of the 24th, a day after the Google Android smartphone app execution stop error occurred. yunhap news
Users’ complaints are rising due to frequent errors in the Google Android operating system (OS). In particular, voices of criticism about Google’s slow response repeated after the accident are getting more and more. This pattern was reproduced even in the Android OS error situation that occurred on the 23rd.
The accident on this day caused a malfunction of application software (apps) such as KakaoTalk, and a major confusion was created among users. As users who thought their smartphones were broken were rushing to the manufacturer’s after-sales service (AS) center, the work of the after-sales service center was paralyzed.
But again this time, Google was consistent with a passive attitude. It wasn’t until 7 hours after the error that I posted a guide to solving the problem. In this article, there was only a request to update the problematic’Webview’ and’Chrome’ apps, but there was no apology.
7 out of 10 victims of problems with Google
According to Stat Counter, a web traffic analysis agency on the 24th, Google Android’s share of the global smartphone operating system (OS) market share reached 71.9% as of February. Korea, which has relatively many Android smartphone users such as Samsung Electronics, is expected to reach 75%. Every time a Google accident occurs, more than 7 out of 10 people experience great inconvenience in their lives.
The problem is that Google’s service errors are becoming more frequent in recent years. On August 20 last year, 11 services, including Gmail and Google Drive, caused access problems on YouTube on November 12. On December 14, last year, Google’s services such as YouTube and Gmail were suspended for about 45 minutes.
Even in this situation, Google only repeats the words “we have taken necessary measures” after a while. However, on March 23, the error was repeated in Android-based apps such as KakaoTalk other than Google services. On this day, Google Korea did not even have a separate notification for 7 hours after the failure, let alone a solution. Users made inquiries to the Google Korea call center, but only heard the sound of’search the site’. Google Korea has a customer center in Korea, but does not respond in real time.
At this time, users flocked to Samsung Electronics and Kakao. At one point during the day on the 23rd, the Samsung Electronics A/S center was crowded with customers who visited to resolve the error. Samsung Electronics also informed customers of the solution to the problem through notice.
‘Platform subordination’, government regulation is not easy
The Korea Communications Commission, which is a jurisdiction, is also in a position to examine whether this service error becomes a case for compensation for damages, but it is unknown whether the actual action will be taken. This is because, in Article 33, Clause 2 of the Telecommunications Business Act, when the service is interrupted, the fact is notified and the standards and procedures for compensation for damages are notified, but an exception applies to the free service. The so-called’Netflix Act’ (enforcement decree of the revised telecommunications business law), which imposed an obligation to maintain stability for Internet operators in December of last year, is not expected to be applied in this situation. The law is limited to matters related to network quality management obligations.
In the Internet industry, it is pointed out that it is a problem that can be repeated over and over again as long as it is subordinated to foreign platforms. “In a situation where Google and Apple divide the mobile OS market, even if the government or the National Assembly comes up with a law to regulate it, it will be very ineffective.” It is a problem that can be improved only when there is a platform that is there.
Inner sky reporter [email protected]
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