Customer’absurd’… Coupang “Previous Buyer Abuses Return Policy, Review Legal Action”
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(Seoul = Yonhap News) Reporter Yoo-dam Hong = Mr. A purchased Apple’s MacBook Pro at Coupang on the 15th for 5445,000 won, but was surprised to see the product that arrived the next day. This is because the box contains a’steel plate’ that is similar in shape, size, and weight to the actual product instead of the MacBook Pro.
In an article posted on an online community, Mr. A said, “From the box to the packaging (the new product) is the same, so I never doubted it, and I opened it without questioning.” said.
According to Coupang on the 25th, Mr. B recently bought two MacBook Pros, took out the product, repacked it, and returned all of it to Coupang.
All the products returned by Mr. B went through an inspection process, but they were recognized as new products because they were in perfect packaging, and were sold to Mr. A, Coupang explained. It is known that Mr. B received a refund after returning.
Coupang completed the refund action for Mr. A and retrieved the remaining products remaining in the distribution center.
Coupang said, “It was judged as an intentional criminal act that abused the company’s return and refund policy, and is considering legal action against Mr. B.”
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Consumers pointed out that Coupang’s inspection and sales process was insufficient.
When selling a product, Coupang informs the status of the product in terms of’new product’,’used product’,’box damage’, and’reaper’, but this product only explained as a new product without a description that it was returned.
It is pointed out that even if the returned product appears to be unopened, it is necessary to inform the buyer that it is a returned product.
The product in question is a’rocket delivery’ product that directly purchases and sells Coupang products, and a’C. Avenue’ product that Coupang advertises as a carefully selected brand product, which is particularly anxiety for consumers.
Coupang said, “We will try to prevent recurrence.”
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2021/02/25 09:29 sent