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[게임플] The mobile game’Fate/Grand Order’ (hereinafter referred to as Peg-O), which has been a growing issue of operation starting with the recent Start Dash campaign, held a’Netmarble Customer Conference’ on the 6th to resolve conflicts through dialogue with users. Proceeded in.
On the part of Netmarble, a total of four people attended, including Young-Hoon Baek, Business Manager Han Ji-Hoon, Business Manager Park Heon-joon, and PM in charge, and from the customer side, a total of five people participated as representatives, including Let’s Fight with the official cafe nickname, Life Na Life, Liam Gallog, Jessicakill, and Do-Chan.
The meeting was largely divided into two parts: a time for Netmarble to announce the future direction of PegO’s operation, and a Q&A where customers who participated as representatives directly asked questions and answered questions.
After a brief self-introduction, we had time to talk about the presentation materials prepared by Netmarble. The announcement was made by Han Ji-hoon, head of the business division, who was newly in charge of the business after this incident.
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Han Ji-hoon, head of the business division, reviewed the problems that occurred after the release and apologized for making efforts to prevent these problems from recurring, and then released the contents of the Start Dash campaign in order and began making a full-scale announcement.
Immediately after finishing the arrangement of this case, the service continued from 2017 to the present and continued explaining the reasons why some campaigns were not available.
Pego has been in service for about 3 years, and most of the campaigns have been held in the same period as the Japanese server, which was already in service, but certain campaigns did not proceed and users felt regret.
Accordingly, Han Ji-hoon, head of the business division, said that after this meeting, it will be operated so that it can proceed as closely as possible to the original service, and that it will clearly guide, communicate, and operate which campaign to start by replacing the replacement campaign.
In addition, he added that, as a first step to show the changed operation, the campaigns scheduled to be carried out this year will be carried out without omission as much as possible, and campaigns that could not be carried out through the service in the past will be carried out within this year, even if it is impossible.
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In addition, communication is provided by writing and providing’operator notes’ that regularly provide feedback on users’ suggestions on the official cafe suggestion bulletin board, or providing various information such as campaigns and updates initiated through the operation of the official YouTube channel. He said he would strengthen it.
Lastly, to prevent this from happening anymore, he advised that he introduces a process of checking again before all campaigns and events that are in progress, and if any problems are found, proceeds to the planning stage again to ensure that there are no problems.
After the presentation of Netmarble was finished, the Q&A section that started after taking a break on the way was about 3 hours, asking comprehensively about this situation and what users were curious about, and ended the meeting after having a sincere conversation.
It is necessary to see if PegO, who provided many solutions through this meeting, can become a longevity game that keeps the promises made in front of users, restores trust, and continues service steadily.
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