<대한데일리=장승호 기자> Last month, it was found that consumer counseling for wedding services and accommodation facilities increased due to the spread of a novel coronavirus infection (Corona 19).
Korea Consumer Agency announced on the 22nd that the total number of consultations in December of last year increased by 4.9% from the previous month as a result of analyzing consumer consultations received at the Korea Consumer Association and the 1372 Consumer Consultation Center using a big data system.
The 1372 Consumer Sadang Sam Center is a nationwide integrated consumer counseling call center operated by the Fair Trade Commission and where the Korea Consumer Organizations Council, Korea Consumer Agency, and regional governments participate in consultation.
Last month, the number of consumer consultations was 6,724, an increase of 4.9% (2834) from the previous month (57,890), and 1.8% (1070) from the same period of the previous year (57,544).
As for the top item in the counseling growth rate, wedding services increased the most at 129.2% from the previous month. Various accommodations (115.6%) and dining out (108.3%) followed.
As for the ceremony service, there were many requests for adjustment of the number of guarantors or rescheduling due to concerns about corona19 infection. In case of cancellation of a contract due to a ban on meetings of 5 or more people for various accommodation facilities and eating out, excessive penalties were imposed, increasing consumer complaints.
The increase rate of counseling was highest in the order of’ceremony service’ (685.1%),’health and hygiene products’ (474.6%), and’various financial products’ (392.9%).
For health and hygiene products, there were many requests for refunds due to product defects in health masks purchased through e-commerce, and for various financial products, there were many cases of receiving an approval letter for overseas and domestic payments impersonating the Korea Consumer Agency and inquiring how to respond. .
‘Clothing·Textile’ was the most frequent item with 3002 cases, followed by’Investment Consulting (2081 cases)’ and’Mobile Phone Service’ (1825 cases).
By age group, the number of counseling cases in their 30s was the highest with 10,6574 (28.9%), followed by 15,047 (26.2%) in their 40s, and 11,564 (20.1%) in their 50s.
By reason for consultation,’Quality·AS related’ (15,444 cases, 24.0%),’Contract cancellation/penalty’ (10,051 cases, 23.1%),’Contract default’ (7616 cases, 12.5%), followed by general. In terms of sales method excluding sales,’domestic e-commerce’ (15,517 cases, 25.6%),’telephone solicitation sales’ (2548 cases, 4.2%), and’door-to-door sales’ (2267 cases, 3.7%) had a high proportion.
Copyright © Daehan Daily Unauthorized reproduction and redistribution prohibited