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[오늘경제 = 장미란 기자]
Banks are busy preparing for the last minute ahead of the enforcement of the Financial Consumer Protection Act on the 25th.
The law protects financial consumers by expanding the six sales regulations, including the principle of conformity and adequacy, the obligation to explain, and the prohibition of unreasonable solicitation, to all financial products, and sanctions are greatly strengthened in case of violation.
Accordingly, each bank has established a system centered on the Consumer Protection Department, and is educating all employees, including branch offices, which are the point of communication with customers.
According to the banking sector on the 12th, commercial banks are striving to strengthen their financial consumer protection capabilities ahead of the enforcement of the gold law. In particular, as the enforcement of the prohibition law is approaching, there is an atmosphere in which the weight of employee training is increasing.
The key content is to apply the six sales regulations to all financial products in principle, such as ▲ the principle of conformity ▲ the principle of adequacy ▲ the obligation to explain ▲ the prohibition of unfair behavior ▲ the prohibition of unfair solicitation ▲ the prohibition of false exaggerated advertisements. do.
Financial companies that violate this will be levied a’punitive penalty’ up to 50% of the sales of their products, and sales staff can also be fined up to 100 million won.
KB Kookmin Bank has organized and is operating the’Financial Consumer Protection Act Implementation Preparatory TFT’ centered on product departments such as the Consumer Protection Department and the Legal Office, and Hana Bank and NH Nonghyup Bank are also refining internal systems tailored to the enforcement of the Gold Law.
Banks in particular are working hard on’recording’. This is because the Financial Services Act stipulates that financial companies are liable for proof of damages that there is no intention or negligence when consumers claim that they have suffered damages because they did not receive enough explanations when signing up for a product at a financial company.
Accordingly, a plan to record all consultations with customers when selling financial products is being promoted from various angles.
Hana Bank has completed the establishment of recording facilities in all branches, and is recording consultations with customers when selling non-deposit products such as funds at all branches.
First, if you invest in high-risk products such as stock price-linked trust (ELT) or stock price-linked fund (ELF), or if you are investing in a product with a higher risk rating than your own risk appetite, or if a customer over 65 years of age subscribes to the product, the contents of the consultation are recorded. It plans to gradually expand it to all investment products.
In addition, through reorganization at the beginning of this year, the Consumer Risk Management Group was established, and last January, through an event of pledge to protect financial consumers, it declared that it will actively practice’financial consumer protection’ centered on consumers.
In addition, the’compulsory product knowledge system’ was introduced to thoroughly verify whether employees have completed training when selling new financial products, so that only employees who are familiar with the contents of the product can sell products to financial consumers.
Prohibition law education for all employees, including management, is also being actively conducted. In particular, considering the situation of Corona 19, online education is popular.
It is reported that Shinhan Bank and NH Nonghyup Bank provided gold law education through online lectures.
Woori Bank is also operating a variety of non-face-to-face training programs to protect the rights and interests of financial consumers and to strengthen the capabilities of all employees to protect financial consumers ahead of the enforcement of the Gold Law.
Woori Bank conducts employee training by producing video contents of the main contents of the law on law through’WeTube’, a platform for sharing knowledge information within the bank. Woori Bank said that the interest of employees is very high, with 9,000 employees watching the content for a week after registration.
Along with this, Woori Bank shares the changes in the business field following the enforcement of the Gold Soap Act through video training for all sales divisions and VGs under its direct jurisdiction, and conducts cyber training for all employees to comply with the main contents and essentials of the Gold Soap Act. Education on matters will be conducted.
An official of Woori Bank said, “Before the enforcement of the Gold Soil Act, we are conducting various non-face-to-face training programs tailored to the untact era.” “We have newly prepared sales processes for each product, and have consistently prepared customized training programs to protect financial consumers at the business site. I will go out.”
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