[아시아경제 김철현 기자] The elegant brothers who run the delivery app Delivery People (Baemin) presented a compensation plan for damage caused by the server problem of the restaurant delivery service’Baemin Riders’ on the evening of the 24th on Christmas Eve.
According to Bae Min On the 24th, between 6:38 pm and 9:49 pm, Baemin Riders had a problem. Mineun Bae To the restaurant owners who have lost money due to not receiving orders for Christmas Eve, which is considered the best of the year. Apologize In the event that the order was received during the time of the failure, but the customer was unable to deliver the food due to the cancellation of the order, the entire price of the ordered food was compensated.
In addition, the brokerage fee for the use of the Baemin Riders service on the 25th, the next day, was excluded from the settlement amount. If the store is closed on the 25th, the brokerage fee incurred on the 20th, the most recent holiday, will be excluded from the settlement amount. The amount of compensation for the restaurant is included in the settlement amount due on the 31st. In the case of monthly settlement, payment is made according to the payment schedule for the following month.
The rider (delivery agent) and connector (part-time job concept) who receive more than one disability time (order) will be paid 60,000 won each. Target riders can receive this 60,000 won in total on the next delivery fee payment date. The graceful brothers also decided to pay the rider’s part-time insurance premiums incurred during off-hours.
Customers who suffered damage such as order cancellation due to the Baemin Riders server paralysis can receive coupons. Graceful brothers Apologizing for the inconvenience “Currently, the server is normalized and all services can be used stably.”
Reporter Kim Cheol-hyun [email protected]