◀ Anchor ▶
Today, a lot of people must have been embarrassed because the KakaoTalk or directions app on their mobile phone suddenly stopped working.
Android based on Google’s smartphone operation caused an error.
The error is also an error, but users complained when Google notified that a problem had occurred 7 hours later.
Reporter Lee Joon-hee reports.
◀ Report ▶
As soon as you run Kakao Talk, the screen closes and a notification of’Stopped’ pops up.
Suddenly Android smartphones have a problem this morning.
KakaoTalk, navigation, and financial applications all stopped working.
[이희영]
“Suddenly, KakaoTalk doesn’t work. Look. It floats like this. That’s why you delete the app. Then it won’t be deleted and it keeps going like this.”
Users flocked to telecommunications agency agencies and manufacturing company service centers.
[이치경 / 통신사 대리점 직원]
“Suddenly, a taxi driver stopped here and said,’Suddenly, I can’t navigate all the time.’ I usually come for about five minutes. Today, about 30 people came.”
As it turned out, the Google Android system was a problem.
It is presumed that an app called webview collided with existing apps.
The problem is Google’s response.
It wasn’t until 3 p.m., 7 hours after the failure, that the failure was notified on the official blog.
The solution came out at 5pm, two more hours later.
Users had to go through severe confusion in the meantime.
There were articles that said that there was a problem with the app, deleted and reinstalled, and that all data was lost.
Users shared the temporary solution they found on social media or YouTube.
[이형준]
“I wanted to know what kind of virus was caught, so it was a little weird, so I tried another app, and another app didn’t work.
It was a little uncomfortable because there was no notice and the consumer had to check it.”
The Korea Communications Commission said it was grasping the situation.
However, since Android is a free service, there is a high possibility that Google will be released from liability for damages under the current law.
This is Junhee Lee from MBC News.
(Video coverage: Kim Woo-ram / Video editing: Gomu-geun / Screen provided: YouTube (Manlab, Hobby-rich Bella))
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