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The Mabinogi Millesian conference held at the Nexon office building from 2 pm on the 13th ended in 14 hours and 30 minutes.
It was an event that lasted until dawn, but the time of the event increased significantly as all of the questions from users who had been organizing the problems so far could not be answered, and the users were not able to deliver satisfactory answers.
The event was attended by Mabinogi Director Min Gyeong-hoon, Kim Hyung-seon Content Team Manager, Lee Gyeong-seon GM Team Leader, Choi Tae-Hwan Technical Team Leader, and five Milletians representatives. The event was sent online to prevent Corona 19.
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Mabinogi Director Min Kyung-hoon said, “We are sorry for making you wait even though we know the hearts of users who love Mabinogi.” Revealed.
The event was conducted in the order of the presentation of the content improvement roadmap, responses to the 7 agendas included in the statement, and 288 questions and answers on the hopes for improvement. As the meeting continues until 4:30 a.m. the next day, 159 hopes that could not be handled at the site due to time constraints will be dealt with as notices to the next week.
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The content improvement roadmap was determined based on a user survey collected over the past two weeks from February 18th, and categorized into’building a comfortable play environment’,’reorganizing the supply/demand structure of goods’, and’adjusting talent balance’.
Building a pleasant play environment is a measure for more than 1,500 users who felt uncomfortable with the lag. Mabinogi plans to replace the server machine in March and find a solution through a convenience improvement patch in May.
The restructuring of the supply and demand of goods and consumption should be improved by unnecessarily reducing consumption goods and raising compensation. The bank deposit fee is eliminated to compensate for the insufficient gold supply and demand, and the compensation is expanded as part of the reorganization of battle content. In addition, the content of the dungeon guide has been upgraded, so that information such as expected rewards and required specifications can be checked before entering the dungeon.
Talent balance adjustment raises the marginalized talents. Reduces the cases where the features of each talent have turned into disadvantages and expands the utility.
The three roadmaps have been updated and more detailed information will be announced in the future. After Director Min’s announcement, seven agenda items in the user statement delivered to Mabinogi prior to the meeting were dealt with as topics for discussion.
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How to improve the lush operation of the customer center and the error correction process
Representatives of Millesian pointed out the case of having to wait vaguely even though they reported an in-game error to the customer center. “Some text typographical typos remain uncorrected for several months after the report,” said Aromatic Truffle. Not only do we need to know the status of the bugs, but we also need a quick process.”
Mabinogi replied that it is preparing a system that allows users to check the processing of inquiries in real time. Mabinogi’s CS manager’s game understanding training course will be expanded and bug fixes will be recruited.
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Reasons for the recurrence of the case 5 years ago, despite the promise to strengthen the inspection process for paid items
Prior to the explanation, Director Min said that the error in the components of the memorial box in 2014 and the Kemono Friends collaboration event in 2020 were caused by different problems.
The former started with an error that occurred in the process of inspecting the probability and component system, but the latter was a case where the figures were confused by the person in charge. In response, Mabinogi promised to create a new process that added two inspection steps and devote all efforts to preventing recurrence.
When asked how to cope with the recurrence of the problem, Director Min replied that if an issue arises even when the inspection step is added, it is likely that it will require the development of new tools and staffing.
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Probability of handicraft tools and reasons for not disclosing the table
It was decided to disclose all probability tables according to Nexon’s policy as to the probability of crafting tools that became the fuse of the truck demonstration. In response, Director Min replied that a separate table is being created on the homepage so that all users can easily check the tool probability table. The table to be released in March includes all of the rank-up, number of stats, and odds for each option.
A monitoring system that can check all probability-related information in real time will also be introduced in the first half of the year. The system is designed to secure the reliability of users, and the results of real users’ tooling tools can be synthesized and compared with a probability table.
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As it was a topic that attracted the most attention from before the conference, the user delegation continued to question Director Min’s answer. The request for disclosure of Mabinogi’s data, organized into eight types, was communicated to the development team and asked for a clear answer. Director Min promised to review all requirements except for item 8, which is difficult to answer right away.
Holding periodic offline-based meetings
As the Millesian conference was held, the agenda was passed without a separate question-and-answer process.
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Super account, Mandolin server user’nath’ suspected of copying items
The results of an investigation into the allegations of nath in 2016 were also disclosed. According to the investigation, nath was not an employee inside Nexon, and it turned out to be a general user who copied the item in an unfair way. Two days after receiving the nath-related report, Nexon sanctioned all 12 IDs related to nath and began an investigation.
In the meantime, nath has copied a total of 620,000 items over 10,000 times, and 4,740 items have been leaked in 990 transactions. Although 99% of the copied items were recovered, some of the items leaked through the transaction were not recovered due to concerns about the spread of victims.
At the time of the incident, Min said that it was a wrong decision to ask why it was not released through announcements and developer notes. This is because we didn’t have an appropriate timing for notification and thought that the possibility of recurrence of the incident was low.
“I am most embarrassed and feel responsible for not making transparent notices,” he said. “Since the size of leaked items is vast and a sensitive issue that can cause victims of good faith, it passed without a knot. In the future, we will operate transparently to prevent this from happening again.”
When asked if he intends to disclose API data to prevent the recurrence of the incident, Tae-Hwan Choi, head of the technology team, said, “If you disclose the Bo API data, security may be weakened. The first step is to determine whether the system is needed.” He said he would post additional notices as soon as possible.
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Contents and results of internal staff who leaked the contents of the Call of Doom Showcase in advance
This is an incident in which the main contents of the Call of Destruction were leaked to the Mabinogi community after the showcase rehearsal in 2017. Nexon tried to find an internal leaked car with the cybercrime, but failed due to lack of data. Prior to the event of all subsequent games, a confidentiality pledge was delivered to the officials, and separate content was used for rehearsals, not actual data.
Director Min apologized, “Like nath, the decision not to explain the coping process to the users was really wrong.”
All positions of the management team regarding the demonstration should be posted in the notice on the website.
In the future, Mabinogi plans to use developer notes when announcing its development and update intentions and plans, and plans to improve the homepage interface so that users can check the contents more conveniently.
Below is a summary of some of the discussions on the 7 agenda presentations.
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Q: I’ve heard answers about retraining CS managers before. I am curious about the details of how you plan to retrain.
Kyungsun Lee: Employees who joined the Mabinogi CS team must clear the mission assigned by the company step by step starting from the mainstream G1. Along with the mission, a quiz goes through a process to make sure that the employee is really familiar with this content. This process continues for 3 months, and after that, education is focused on bulky content.
Q: If the process itself does not speed up even if the real-time confirmation system is introduced in the customer center, it seems to be meaningless.
Hyung-Seon Kim: As various bugs are filed every day, it is difficult to deal with all bugs at the same time. The server is the top priority, and the following are the parts that have a fatal impact on the play. I’m really sorry for putting the text error you told me off from the priority level. I will try to respond more quickly even by recruiting manpower.
Q: In the past, I issued an apology for fixing the process, but the error recurs. How can you trust the new process in this situation?
Min Kyung-hoon: I will apologize first. It is the omission of the process and the mistake of the person in charge that the problem continues to occur. I’m really sorry for not showing you an immediate change. I will increase the degree of completion by adding two steps to the inspection process.
Q: It is possible to induce billing by manipulating undisclosed data
Min Gyeong-hoon: The measure to disclose all the probability of crafting tools is to regain the trust of users. I am not sure how these efforts will reach users, but I am doing my best. I cannot show the internal data as it is, so I will briefly organize it and disclose it. Even if the logic is disclosed, if there is a voice that it is insufficient, I will actively reflect it.
Q: The first time you said you would disclose the probability of crafting tools was two years ago. Why has the disclosure been postponed in the meantime?
Min Gyeong-hoon: There were a lot of parts to be organized before the release. I tried to prepare properly as I had to deal with all the parts without doubt. Also, there was a lot of content that I wanted to show as a new director at the time. In addition to the probability of crafting tools, I wanted to deal with a lot of updates and release new content. In conclusion, it seems to have been greedy. It was a clear misjudgment.
Q: Why are you considering introducing the Open API Timeline feature?
Min Kyung-hoon: Nexon is sensitively looking at security issues such as internal logs and access rights to game servers. When accessing internally and performing actions that violate security issues, a log is always left and strict measures are taken. We will confirm the open API timeline and tell you whether or not it will be introduced within April.
Reporter Song Jin-won [email protected]
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