[포토클립] ‘Self’ from new registration to number transfer… The era of unmanned stores

The first unmanned store’U+ Untact Store’ of LG U Plus, Jongno-gu, Seoul, opened on the 23rd. In line with the non-face-to-face trend, it has a system that customers can do from opening to receiving devices themselves. It plans to open unmanned stores in Busan, Daejeon, Daegu, and Gwangju within this year. [사진 LG유플러스]

LG Uplus opened its first unmanned store’U+ Untact Store’ in Jongno-gu, Seoul on the 23rd. It is a store where subscribers can handle all tasks on their own, from relatively simple tasks such as opening a USIM or changing devices to new sign-ups and number transfers.

The appearance of Jonggak, a U+ Untact store that is open 24 hours a day. The main target is the MZ generation, which is familiar with unmanned services.

Among these, the’self-opening zone’ in the store is where the core business is performed. Here, you select options such as the type of smartphone to be opened, the terminal installment period, the rate plan, and additional service benefits. When the self-opening is completed in this way, you can print out a QR code ticket. You can get a purchased smartphone and SIM card by placing this ticket on an unmanned locker reader. If you want to open it with a self-contained or used terminal, you can do business at’U+ kiosk’.

A’self-opening zone’ where you can select options such as mobile phone type, terminal installment period, rate plan, and additional services, and then proceed with opening. [사진 LG유플러스]

Seong-soon Park in charge of channel innovation at LG Uplus said, “There are many MZ generation (born in the early 1980s to early 2000s) office workers in Jongno, and they are familiar with unmanned services and want simple business handling.” Explained.

A’mobile phone experience zone’ where you can directly touch the latest smartphone and compare specifications. [사진 LG유플러스]

The kiosk is also equipped with’YouShop AI Chatbot’, which is an artificial intelligence (AI) consultation function. The YouShop AI chatbot has the ability to respond to complex questions, such as comparing products or calculating monthly payments. When an expert consultation is required, the consultation history with the AI ​​chatbot is automatically transmitted, eliminating the inconvenience of repeating the same question. If you are uncomfortable using the device, you can talk directly with an employee by pressing the’call an agent’ button. Staff counseling is available from 10:00 am to 8:00 pm on weekdays and from 11:00 am to 7:00 pm on Saturdays on weekends.

LG U+ plans to strengthen non-face-to-face distribution channels in line with the changing consumption trend after the novel coronavirus infection (Corona 19) pandemic. Additional unmanned stores will be opened in Busan and Daejeon in the first half of this year, and in Daegu and Gwangju in the second half of this year.

On this day, LG Uplus also revealed a reorganization plan for the official online mall U+shop. In the meantime, instead of the complicated credit card payment pointed out as a major inconvenience when purchasing online mall smartphones, it has partnered with Naver to introduce’Naver Simple Authentication’ and’Simple Payment’ services. After selecting a payment method and entering a password, fingerprint, and pattern, payment is made.

LG Uplus emphasized, “We will focus on securing’Chin Fans’ (true fans) by targeting the 2040 generations, which are the main targets in line with online consumption trends such as the rapid growth of the simple payment market.”

Reporter Kwon Yujin [email protected]