[동영상] “Give me water”…KT, “Enjoy the’AI Hotel’ service”

Attention to’AI Hotel’ in the untact era
KT introduces AI solution to Hotel & Residence
Home appliance service, applied to residence rooms
Non-face-to-face service use in the era of Corona 19

“Gini, bring me 1 water”

“Would you like to request 1 free bottled water?”

“Confirm”

When a guest requests the necessary service via voice through the terminal installed in the hotel room, the Gi Genie Hotel, the Gi Genie robot in the hotel lobby directly delivers the bottled water to the door of the room.

This is the appearance of KT AI Hotel that KT introduced through advanced digital technology based on artificial intelligence and robotics.

KT AI Hotel allows guests to control room lighting and appliances, listen to music, or use a concierge service through a hotel robot.

In the meantime, in order to use the service, it was necessary to use the remote control or face-to-face with the hotel front desk staff, but now it can be operated with just a voice command, so all services can be used non-face-to-face.

[유재훈 KT AI 로봇사업팀 대리 : “KT의 AI호텔 서비스란 국내 유일의 호텔전용 인공지능 AI 서비스라고 할 수 있습니다. 2018년 7월 동대문 노보텔을 시작으로 지금까지 국내 12개 호텔에 실제로 적용이 됐습니다.”]

KT went further and recently introduced’AI Stay’ and’AI Parking Control Solution’, an artificial intelligence service for residences.

AI Stay is a service that allows you to enjoy the convenience of a hotel and a family home at the same time, such as requesting supplies, home training, and games using the dedicated screen of the room TV.

The AI ​​parking control solution can recognize new or damaged license plates through Cloud AI LPR (Vehicle Number Recognition) solution incorporating KT AI technology, providing complete non-face-to-face entry and exit services to guests.

With Corona 19, hotels have increased their preference for non-face-to-face services, while the use of GiGA Genie is also increasing naturally.

According to KT, after Corona 19, as the time to stay in the room increased, the proportion of listening to music in the room through Gi Genie increased.

At the beginning of the Gi Genie service, the proportion of voice control and touch use was 65 to 35, but after Corona 19, it changed to 80 to 20, and the average monthly utterance increased by 63% from the previous year as of 2020.

[유재훈 KT AI 로봇사업팀 대리 : “호텔용품을 배달해주는 이 로봇은 슬램과 네비게이션 기술을 활용해서 직접 스스로 경로를 찾고, 엘레베이터를 스스로 승하차 하며 객실 앞까지 자율주행으로 이동합니다. 향후 KT의 5G를 활용해서 보다 높은 품질의 서비스를 제공할 예정입니다”]

KT plans to continue to provide differentiated services and convenience to the hotel industry through AI B2B solutions.

An era of increased uncertainty due to Corona 19.

KT, which was regarded as a simple telecommunications company, is continuing cooperation with various industrial fields with innovative technologies that intensively combine capabilities and technologies.

This is Park Joo-yeon on Pax Economy TV.

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