[그라비티 사태 ①] Ragnarok users, why united

The Ragnarok IP-based games’online’,’zero’, and’origin’ user alliance has raised the issue. Users are making a voice to the developer, Gravity, with the’operational issue’ occurring in each game as a common denominator.

It is unusual in the industry for multiple game consumers served by a developer to join forces to engage in collective action against the developer. This incident emerged from Gravity’s consistent service operation in its games.

◇ Origin users who acted “gravity, neglect of bug improvement”

Looking at the mobile game Ragnarok Origin’s official community on the 29th, users argued that Gravity was passive in improving even though large and small bugs occurred one after another after the game was released in July last year.

Users said, “When an existing bug is fixed, the same number of bugs are found again when new content is updated.” “The act of neglecting to fix bugs and disregarding users’ opinions while increasing record sales They expressed opinions such as “repeated” and “do not detect nuclear users.

Some of the bugs that have been mentioned in the community so far include ▲invincible bugs in which the character does not get damaged and does not get damaged during siege ▲Rescue Debiruchi roulette bug ▲gear equipment copy bug.

It is inevitable for the industry to encounter bugs in games in live service. This is because, unlike packaged games, there are frequent cases where the update schedule established by the developer is matched to the content consumption speed of users.

Developers can’t afford this, so they’re in a gang of’election-post-fix’ that updates content without completely inspecting bugs. Users explained that Ragnarok Origin has a lot of bugs that are not fixed for a long time compared to other games, and that the occurrence frequency is high.

In fact, if you look at the patch notes that Gravity releases about every week, around 20 new bugs are discovered each time. Among these, some bugs that have been fixed in the past may reoccur.

Ragnarok Origin users decided that even though the damage was prolonged, the gravity did not show an improved appearance, and took an active action. It was decided to urge clarification of the situation by alliance with users of the Gravity PC game’Ragnarok Online’ and’Ragnarok Zero’, who were boycotting other operational issues.

In connection with this incident, Gravity officials said on the 29th. <이코리아>In a written interview with “We are trying to improve the bug as quickly as possible, but we apologize for not progressing at a speed that satisfies users.”

The official added, “Rather than lack of human resources, it takes time to check and correct bugs for normalization and check,” he added, adding that there is a plan to explain the current development team situation in detail.

Regarding the suspicion of neglecting nuclear users, he clarified that “it was confirmed as a bug, not nuclear, and we guided the users”. When asked about the refund policy for users who request refunds due to frequent bugs, he said, “A more detailed check is needed.”

◇Ragnarok User Alliance, notice of group action

Earlier in Ragnarok Online, suspicion of a’super account’ that Gravity employees obtained in-game goods through unfair methods and sold them on item trading sites arose. Accordingly, users appealed for participation in the boycott until there was a convincing developer’s explanation. The boycott has already continued for two months.

According to a corporate disclosure, Gravity received an opinion from Samjeong Accounting Firm, which was in charge of external audit, in March last year, saying, “We do not operate sufficient access control procedures for super accounts, so improvement is necessary.” Currently, Gravity is in a position that it thoroughly manages the super account through monthly internal audits.

In Ragnarok Zero, it is pointed out that ▲ the reason the update, which was scheduled for December last year, has not been made until now ▲ doubts about the entire end of the’fluid event’ that shook the in-game economy two years ago have not yet been resolved.

Users of Ragnarok IP-based games have formed a consensus that the issue lies in the’lack of communication’ of Gravity. Developers should not only unilaterally guide improvements, but also have a system for real-time interactive communication with users. Accordingly, Ragnarok Online Zero users responded to Origin users’ proposals for’group action’.

The first group action planned by the Ragnarok User Union to find rights as consumers is’Truck Pro’. The intention is to publicize the seriousness of the situation by sending an LED billboard truck with the details of the request in front of the Gravity headquarters.

Users completed a truck rental fund raising of 4.5 million won in one day. Currently, the date and time of the protest are being adjusted.

This conflict seems to be a process of finding an appropriate agreement between Gravity and users on the communication method. It is necessary to observe Gravity’s response in the future to see if the conflict evolves.

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