![[경제]’Refusal of paid payment and balance return without notice’…](https://image.ytn.co.kr/general/jpg/2021/0127/202101271513114960_t.jpg "[경제]’Refusal of paid payment and balance return without notice’…")
Refusal of paid payment and balance return without notice… Subscription damage one after another
“New 20-month payments that you don’t know about to pay for conversion”
[앵커]
These days, there are many people who regularly subscribe to movies and games through online apps.
However, there are several cases of damage, such as the loss of money without knowing it because the refund was not properly received or it was converted to paid payment without notice.
This is reporter Cha Yoo-jung.
[기자]
As the time spent at home has increased these days, the number of people enjoying content such as movies, music and games through online apps has increased rapidly.
As often as they use it, more and more consumers do not pay every time and subscribe to regular payments.
[조신제 / 서울 양평동 : 요즘 아무래도 집콕 생활이 늘다 보니까 주로 휴대전화로 영화나 TV 시청 음원도 정기적으로 구독해서 집에서 많이 이용하는 것 같습니다.]
However, it turns out that many of the major subscription service apps do not properly respond to requests for refunds or penalties.
Of the 25 top subscription service apps surveyed by the Consumer Agency, 18 were virtually limiting subscription withdrawal.
Some apps can only be canceled within 48 hours, so even if you canceled within 3 days of payment, you had to pay all the monthly fees.
According to the relevant law, it is possible to withdraw the subscription within a week from the date of signing the contract, but it is ignored.
There were also 21 apps that didn’t properly return the balance when unsubscribed.
In the case of monthly payment, after 10 days of use and cancellation, the remaining 20 days must be returned, but it was not observed.
In addition, due to the failure to properly inform consumers of paid payments, there has also been damage that has not been noticed for 20 months.
[송선덕 / 소비자원 시장조사국 거래조사팀 팀장 : 유료로 전환할 때는 소비자들한테 명확하고 정확한 방식으로 유료로 전환된다는 사실을 알리고 동의받아야 하는데 그런 절차들이 제대로 이뤄지지 않은 것 같습니다.]
In the past three years, the number of complaints and damages related to content received by Consumer Agency reached 609.
Consumer Agency plans to recommend to the business operator to guarantee the right to withdraw from the consumer subscription and to include the obligation to notify in case of major contract changes.
This is YTN Cha Yoo-jeong.
[저작권자(c) YTN & YTN plus 무단전재 및 재배포 금지]