Preparation of various response plans at the group level
Consumer-oriented management and protection of consumer rights and interests
[오피니언뉴스=권상희 기자] On the 17th, Shinhan Financial Group announced that it held a’Reinforcement of Consumer Protection and Declaration of Customer-Centered Management’ at the headquarters of Sejong-daero in Jung-gu, Seoul, with Shinhan Financial Chairman Cho Yong-byung and CEO of major group companies.
On this day, Chairman Cho and CEOs of major group companies decided to take the lead in protecting financial consumers by practicing consumer-centered management, and to come up with a variety of group-wide countermeasures to realize basic rights and improve the rights and interests of financial consumers.
First of all, Shinhan Holdings established the Group Management Division (CMO) through reorganization at the beginning of the year, and is strengthening monitoring to prevent damage to consumers by establishing a common platform for the group. In addition, in order to strengthen internal control and protection of financial consumers, the status of landlord compliance officers and audit headquarters were upgraded to vice presidents, and manpower in related departments was expanded.
In addition, a’foresight’ session is held every month at the group management meeting attended by the CEOs of all group companies to discuss key issues such as financial consumer protection and internal control policies. The group is introducing various policies to strengthen internal control, including the introduction of a preventive audit function. It is being promoted as a whole.
Shinhan Bank established a consumer protection group at the beginning of last year and appointed a general consumer protection officer (CCO) to manage the entire product sales process from a consumer protection point of view. It is restricting the sale of investment products to insufficient branches.
Shinhan Card plans to provide differentiated services such as strengthening the consumer protection process by establishing an integrated management system to utilize the voices of customers as digital-based management resources.
Shinhan Financial Investment also reorganized its organization for consumer protection management, including the establishment of the Financial Consumer Protection Headquarters, and Shinhan Life Insurance and Orange Life jointly held a’joint declaration of insurance full sale’ on the 3rd.
On the day, Chairman Yong-Byeong Cho said, “Through this proclamation ceremony, we will establish a firm principle for consumer-centered management, internalize a consumer-centered culture on-site, and re-define all businesses centering on consumers.”
Reporter Kwon Sang-hee[email protected]
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