[단독]Preventing overwork of a courier driver through’touch’ several times… CJ Logistics, procrastinating

[이데일리 유현욱 기자] The government introduced the’app lock after 10 pm’ system with the intention of virtually forcibly restricting working hours to prevent overwork of courier drivers, but it is experiencing trial and error as it is left to the private autonomous. The industry’s No. 1 player barely took its first step after two months of aesthetics, but the courier drivers were in a poor state of being neutralized just by touching their mobile phone four or five times. CJ Logistics, which develops and distributes an app even though a vulnerability was found in the computer system, was in a hurry to find out that’I didn’t know’.

CJ Logistics CEO Park Geun-hee bows his head before announcing an apology for the death of a courier worker at Taepyeong-ro Building in Jung-gu, Seoul on the afternoon of October 22 last year. (Photo = E-Daily DB)

According to related industries on the 14th, CJ Logistics has upgraded the’SM app’ for delivery business used by weekly couriers starting on the 18th of last month and has blocked its use for major tasks such as scanning from 10pm. If you don’t update the app, you can’t normally complete a single task, so it can be viewed as a counter-force action.

This is a key issue among the government’s measures to prevent overwork of delivery workers in November last year. Initially, CJ Logistics said, “Unlike other courier companies, it has never been directly involved in the late-night delivery problem.” However, as if being pushed back by saying’there was the government’s compulsion,’ the app was modified later than competitors such as Lotte Global Logistics (implemented in December last year), but even the’backdoor’ (back hole) was left open.

It depends on the model or version, but you can see all tasks regardless of time in just four steps on average. Enter the smartphone settings and adjust the date and time set to’Auto’ before 10 p.m. If it is cooked in your hand, 1-2 seconds is enough. It is a simple principle of “jailbreaking” (unlocking) by tricking the app to recognize the time. This is possible because the SM app has a loophole that is linked to the time of the courier’s mobile phone, not the computer server time of the headquarters.

An industrial security expert said, “(CJ Logistics) did not follow the basics of the basics,” and said, “If you only care a little, it can’t happen.” This fact was known as an open secret among the delivery drivers of CJ Logistics. In particular, it is known that as the volume of shipments increased during the Lunar New Year holidays, drivers who had to handle a large amount of courier were crying and using mustard-eating bypass. You can get complaints from customers if you handle undelivered packages once they’ve been delivered and deliver them later, but in this case, you can relieve that worry.

How to adjust the’Date & Time’ set to’Auto’ before 10 PM. (Photo = Samsung Electronics Service)

In the future, even if some agencies gave unreasonable work orders to courier drivers, it was a structure that could not be prevented. This is contrary to the purpose of introducing the system to block individual deviations from the source. An official from CJ Logistics answered the document, saying, “We are strongly recommending not to use shortcuts such as pre-scanning and shipping later, while stopping the app using the courier to prevent late-night delivery after 10 pm.”

CJ Logistics, who denied that it was’impossible,’ admitted that when the coverage began, “we will update the app so that the app does not run with this expedient as of the 15th.” He said, “I didn’t recognize it in advance,” and “(about how prevalent abnormal delivery cases through smartphone time manipulation) are not monitored, so we can’t know.” At the same time, he was consistent with an attitude that seemed to take responsibility for the delivery driver. An IT industry official said, “If you don’t really know, you’re incompetent, and if you pretend to know, it’s shameless.” An official from the Ministry of Land, Infrastructure and Transport said, “I hope we will make up for the shortcomings regardless of who is wrong.”

Meanwhile, the National Assembly’s Environmental Labor Committee decided to invite a total of nine witnesses, including Park Geun-hee, CEO of CJ Logistics, to an industrial accident-related hearing on the 22nd. He volunteered to hold a press conference at Taepyeong-ro Building in Jung-gu, Seoul on October 22 last year, and said, “I take full responsibility as the CEO of the company for the deaths of successive courier drivers, and I bow my head to the fact that caused great concern to the people We apologize.” “I am looking back and looking to see if there were any parts that could not take care of the situation in detail. (Prevention of recurrence) I will make sure that I, the CEO, take responsibility and implement it.”