[서울=뉴스핌] Reporter Nae Nae Gyeong = In the future, when a service failure occurs, Google should notify the social network service (SNS) including its Facebook and inform the Korean media. A page that allows you to contact Google in Korean has also been added and will be operated in earnest. This measure has been 15 years since Google Korea was established in Korea in 2006.
The government requested such measures from Google for a failure in Google’s major services such as YouTube for nearly an hour at the end of last year.
This is due to the so-called’Netflix Free Ride Prevention Act’, a revised bill of the Telecommunications Business Act, which came into effect from the end of last year. Following Google, which became the first application of the amendment, the management of Korean users by global content providers (CPs) is expected to be more meticulous than before.
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| [서울=뉴스핌] Reporter Naeun-kyung Nae = Jin-bae Hong, communication policy officer of the Ministry of Science and ICT, held a press briefing at the Seoul Government Complex on the 8th and said, “If Google fails to comply with the measures taken, corrective orders and fines may be imposed.” Said. 2021.02.08 [email protected] |
◆ In case of service failure, global operators should also be informed in Korean.
The Ministry of Science, Technology and Communication said that after expert review on authentication failures that occurred in Google LLC’s major services that occurred on December 14 last year, it has secured service stability and improved user protection measures in accordance with Article 22-7 of the Telecommunications Business Act. Sun said.
Earlier, on December 14, last year, from 8:30 p.m. to 50 minutes, Google services that require login, such as YouTube, have become unavailable worldwide. After the service failure occurred, the Ministry of Science and ICT requested data on the cause of the service failure and the action plan twice from Google, and prepared a measure by referring to a meeting with experts composed of related organizations, academia, and consumer resources, and Google’s statement of opinion.
As for the reason for the service failure at the time, Google explained that it was due to the completion of the work without allocating storage space during the maintenance work of the’user authentication system’ last October. The storage space setting value in the software must be entered as an appropriate capacity, but it is incorrectly entered as ‘0’.
For stability, maintenance results are applied after 45 days, so there was no immediate failure, but on December 14, last year, 45 days later, the user authentication system was unable to allocate storage space, so it was unable to process user login requests.
The Ministry of Science and ICT requested a plan for action against the fact that the incorrect setting value was not recognized for 45 days and that tens of millions of domestic users were not actively informed in Korean.
Accordingly, in the future, Google Korea decided to systematically improve the system to detect incorrect setting values in advance, and to apply the existing space recycling technology so that the user authentication system can operate normally when the storage space is exceeded.
In addition, in the event of service stability problems such as access failure, the company decided to notify the failure-related facts in Korean through blogs, Facebook, and Twitter and inform the Korean media.
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| [서울=뉴스핌] Reporter Nae-kyung Na = Inquiry to the newly established domestic agent of Google, a separate page [자료=구글 화면 갈무리] 2021.02.08 [email protected] |
In order to handle user requirements, the’Contact a domestic agent’ function, which allows you to contact Google in Korean, will be added, and the pilot operation will be completed and it will be operated in earnest. This will be taken over by Transmos Korea, Inc., a domestic agent of Google designated last month.
The Ministry of Science and ICT recommended that users continue to seek ways to notify users in an easy-to-understand and faster way. Google will continue to actively cooperate to secure the stability of additional communication services by participating in discussions on preparing detailed guidelines for service stability of the Ministry of Science and ICT.
The government is planning to take measures in accordance with the relevant laws if Google does not implement these measures. The Ministry of Science and ICT’s communications policy officer Hong Jin-bae held a press briefing at the government office on the same day and said, “If Google fails to comply with the measures taken, corrective orders and fines may be imposed.”
◆”Pororo VOD has adult content”…we are investigating wave problems
On the other hand, the Ministry of Science and ICT is reviewing the VOD suspension of’Contents Wave’, a video streaming service (OTT) wave (wavve) operator, that occurred on the 27th of last month, and the issue of adult content mixed with children’s content. It is explained that the data on the facts and actions related to the past 5 days were submitted by Content Wave, and they plan to review this with an expert.
Previously, the Korea Communications Commission also announced that it would conduct an actual condition check in relation to this accident.
Communication Policy Officer Hong said, “If the Korea Communications Commission investigates the problem of protection of youth and users caused by the mixing of adult content in general content, the Ministry of Science and ICT is a problem in terms of service stability that an accident occurred in wave according to Article 22-7 of the Telecommunications Business Act. “There was, and we will review what technical and policy measures will be taken to address this.”
He continued, “Last year, through the revision of the Telecommunications Business Act, the institutional foundation to protect users of value-added communication services was secured, and as the first example, we were able to take measures to strengthen user protection against this Google’s failure.” In order to provide high-quality Internet services, the role of not only key telecommunications operators but also value-added telecommunications operators is important, so we will continue to promote institutional support such as enacting detailed guidelines so that convenient and stable additional telecommunications services can be provided.”