[천지일보=정다준 기자] SK Telecom announced on the 17th that it has started a service to simplify the submission of required documents to the customer center for the convenience of consulting services for its mobile communication service subscribers.
The service for simplifying the submission of required documents to the customer center can be issued and submitted as a mobile electronic certificate through the connection of the’initial’ app and the Ministry of Public Administration and Security’s electronic document wallet service.
‘Initial’ is a service that allows users to issue, store, and submit various certificates to their terminal using blockchain and DID (Decentralized Identifier) technology. It is an application with excellent security for forgery, alteration and authenticity verification.
The Ministry of Public Administration and Security’s electronic document wallet service mounted on the’Initial’ is provided based on a blockchain-based electronic certificate issuance distribution platform. It is characterized by solving the risk of forgery and alteration of electronic files and the difficulty of verifying the authenticity with the new security technology of the blockchain.
Using’initials’ reduces the inconvenience of having to visit an administrative agency to obtain documents required for mobile communication service application, and saves time and money.
In the case of processing through the customer center, tasks that require various applications and required documents can only be submitted by fax/e-mail. There was an inconvenience.
SK Telecom explained, “Currently, the number of required documents received through fax/e-mail is on average 4200 a day.”
In addition, customer information security is further strengthened with this service. When the required documents are submitted through the initial app, 6 digits after the resident registration number for some (resident registration card, driver’s license, passport, etc.) are automatically hidden.
In addition, when issuing 7 types of electronic certificates using the Government 24 app and the Ministry of Public Administration and Security’s electronic document wallet, it was implemented to select to hide 6 digits after the resident registration number and submit the electronic certificate through the initials app.
In addition, initials reinforced the security of personal information by using DID and encrypting the submitted documents, not DID-based electronic proof, to the customer center.
The target tasks applied this time are the eight mobile communication services that the person and their legal representatives apply for the most, and they plan to expand the scope of their continuation. For detailed guidance on the application work and the submission process, contact the customer center 114 or check the’initials’ app.
Lee Ki-yoon, head of the Customer Value Innovation Office, said, “By introducing a service that simplifies the submission of documents required by the customer center, the convenience of use for customers is expected to be greatly improved.” I plan to do it.”
“In the era of With Corona, non-face-to-face services must have both security and convenience,” said Oh Se-hyun, head of authentication CO.
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