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[이데일리 노재웅 기자] LG Uplus announced on the 12th that it has reduced more than 110,000 hours per year spent on simple and repetitive tasks as a result of converting work information that was handwritten at the network site to digital and improving work efficiency with robotic process automation (RPA).
Until now, the manual work that took place at the network site required a follow-up work in which the operator had to take notes of information and then input it into the computer.
Last year, LG Uplus has distributed a development tool that can replace handwritten work with a smartphone app and used it for tasks such as △national office duty journal, △5G on-site inspection checklist, and △before and after work checklists.
For example, when you are on duty, you can enter information such as on-call information, patrol schedule, and whether or not there is an abnormality in government facilities, and then scan the patrol location with a QR code to automatically organize it in a spreadsheet. By reducing the time spent on manual work and follow-up work, it is now possible to focus on other core tasks.
In addition, LG U+’s NW (network) division is expanding the company-wide application of’robot automation’ such as RPA and RDA along with the digitalization of manual work.
In particular, it has identified excellent examples such as identifying road excavation work information in advance to respond to obstacles in underground tracks, and automatically verifying the base data for settlement of construction costs of business partners to reduce overtime. The corporate sector also applied RPA to sales support tasks, saving 190,000 hours per year in one year. It also automates the management of key information such as bidding.
Kwon Jun-hyuk, head of LG U+’s NW division, said, “We will accelerate digital transformation (DX) in network work sites and office work to catch the two rabbits of work efficiency and quality improvement.”