There is a reservation restriction notice on the website of a hotel.
“How do we chase customers who made a fair reservation?” (A hotel official)
From the 24th to January 3rd, the use of accommodation facilities such as hotels and resorts nationwide is limited to less than 50% of all rooms, but it is pointed out that the effectiveness is low at the site. This means that it is practically difficult to cancel a reservation that has already been confirmed due to the accommodation facility.
Inquiries to popular hotels such as Jeju,’Runaway’
Hotel A, which recently gained a reputation as a’hot place’ in Jeju Island, has already been fully booked until February next year. However, on the 22nd, the government announced a special quarantine measure for Corona 19 during the year-end and New Year holidays and limited reservations at lodging establishments nationwide to within 50%.
However, the standards and procedures for canceling reservations for certain customers are ambiguous, so no special action has been taken except by sending a text message guiding the government guidelines. A representative of this hotel said, “The customer’s inquiries are so bad that they can’t see the business.” “After January 3rd, even now, reservations are inquired about whether reservations should be canceled or whether they can be used as they are.”
A text message from a large accommodation to customers who booked. Readers provided
“If you want to sell later, you have to have a good image”
Other places are similar to A Hotel. As of the 23rd, as of the 23rd, a large-sized lodging facility with a reservation rate of 70% will be subject to “according to government guidelines, a limit of less than 4 people and less than 1/2 of the total number of rooms. “If you wish to cancel your reservation, it is possible without the cancellation of the cancellation policy.” We sent a text message to the reservation customers.
The facility manager said, “If I ask customers not to come because they are not open this year, they will be offended and come back here. There is no way other than voluntarily canceling reservations by customers.” He said, “Fortunately, since the social distancing in the metropolitan area was upgraded to 2.5 stages on the last 8th, voluntary cancellations have increased, and we are hoping that it will be approximately (to 50%).”
In fact, the job portal Job Korea conducted an emergency survey of 3349 adult men and women for two days from the 22nd when the government’s quarantine guidelines were issued, and 85.5% of the respondents who had the meeting said that they “cancelled the meeting”. Only 6.6% answered that they would force (?) the year-end meeting.
Maintenance of reservations for major hotels in order of arrival
Where customers cannot rely only on cancellations, they are applying the’first-come-first-served basis’ as a guideline. Lotte Hotel, which operates Signiel Seoul, said, “We understand that we are canceling the order of the customer who made the last reservation, and that the date is postponed or refund is in progress.”
Banyan Tree also said, “In the morning of the 23rd, we sent a text message stating that we can help with rescheduling and cancellation. We will inform customers who made the latest reservation request to cancel the reservation or postpone the date.” . The Shilla Hotel said, “There are quite a few voluntary cancellations during the period when room use is restricted, so we are watching,” he said. “If it still exceeds 50%, it seems that some will have to cancel the reservation.”
Most of the accommodation facilities agree with the purpose of the restriction to prevent the spread of Corona 19, but are embarrassed that the implementation without time to prepare. An industry insider said, “It’s very difficult to let out half of the guests in two days suddenly.” “It’s the first time I’ve been working for a hotel or resort for nine years to tell a customer’Please cancel a reservation’.”
Another official said, “Doesn’t the government have to communicate with the industry at least before issuing the guidelines?” “As it is impossible to crack down on accommodation facilities nationwide (even if the reservation rate is exceeded), many places are inevitably receiving guests. I will.”
Reporters Lee So-ah and Bae Jeong-won [email protected]